2009-01-17 10:02:42 -05:00
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<?xml version="1.0"?>
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2009-08-07 06:26:29 -04:00
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<document xmlns="http://maven.apache.org/XDOC/2.0"
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xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
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xsi:schemaLocation="http://maven.apache.org/XDOC/2.0 http://maven.apache.org/xsd/xdoc-2.0.xsd">
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2009-01-17 10:02:42 -05:00
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<properties>
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2009-07-21 04:49:38 -04:00
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<title>DavMail POP/IMAP/SMTP/CalDav/LDAP Exchange Gateway - Frequently asked questions</title>
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2009-01-17 10:02:42 -05:00
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<author email="mguessan@free.fr">Mickael Guessant</author>
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</properties>
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<body>
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<section name="Frequently asked questions">
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<p>Frequently asked questions on DavMail forums, mailing list or direct email.
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</p>
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2009-08-18 06:14:27 -04:00
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<subsection name="Feedback">
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<p>
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<strong>How do I create a WIRE debug log ?</strong>
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</p>
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<p>In DavMail trackers and forums, I often ask for a WIRE debug log. To create this
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log file, you will need to change DavMail settings under the advanced tab.
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Set the WIRE logging category to DEBUG level.
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</p>
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<p>You can then reproduce you issue and send the log file to
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<a href="mailto:mguessan@free.fr">mguessan@free.fr</a>
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</p>
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<p>The davmail.log file is available in DavMail working directory on Unix and Windows,
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~/Library/Logs/DavMail/davmail.log on OSX. This default path can be customized with
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the
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<code>Log File Path</code>
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setting.
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</p>
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</subsection>
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2009-08-07 06:26:29 -04:00
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<subsection name="General">
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<p>
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2009-01-17 11:15:46 -05:00
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<strong>Authentication fails with invalid user or password message</strong>
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</p>
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<p>Authentication fails with the following message:
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<code>Authentication failed: invalid user or password, retry with domain\user</code>
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</p>
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<p>Exchange before 2007 expects domain qualified user name, you may not have
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to provide the domain name on the logon form if javascript is used to add it,
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but DavMail can not execute javascript. Thus you need to prefix your user name
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with the Active Directory domain followed by \
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</p>
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2009-01-17 11:15:46 -05:00
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<p>
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<strong>Authentication fails with error in parsing the status line</strong>
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</p>
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<p>Authentication fails with the following message:
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<code>error in parsing the status line from the response: unable to find line starting with "HTTP"
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</code>
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2009-01-17 10:02:42 -05:00
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</p>
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2009-01-17 11:15:46 -05:00
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<p>Your Exchange server expects HTTPS (secured) connections, use https instead of http in
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OWA url.
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2009-01-17 10:02:42 -05:00
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</p>
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2010-02-12 05:29:34 -05:00
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<p>
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<strong>Where can I find DavMail settings file</strong>
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</p>
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<p>The default location for DavMail settings is a file named .davmail.properties in user home
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2010-04-09 04:18:06 -04:00
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folder. This file is hidden under Linux and OSX. On windows, the user home folder is under
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<code>Document and Settings</code>
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</p>
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2010-02-12 05:29:34 -05:00
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2009-08-07 06:26:29 -04:00
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</subsection>
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2009-01-17 11:15:46 -05:00
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2010-01-20 17:01:36 -05:00
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<subsection name="Exchange setup">
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<p>
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<strong>What are the prerequisites on Exchange server side ?</strong>
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</p>
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<p>With Exchange 2003, you only need to have access to OWA (Outlook Web Access), Webdav, Address Book
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and public folders are always available. Unfortunately, this is not the case with Exchange 2007.
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You must make sure Webdav support is enabled on your server. You can test this by accessing
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https://mail.company.com/exchange, which should redirect to /owa. Another important service is the
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galfind (address book) access at /public/?Cmd=galfind
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</p>
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<p>
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<strong>Is Exchange 2010 supported ?</strong>
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</p>
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2010-01-20 17:24:45 -05:00
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<p>Currently, the answer is no. As Microsoft decided to drop WebDav support in Exchange 2010, DavMail
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will
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not work with this new version. New Exchange Web Service support compatible with Exchange 2010 is in
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the
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roadmap, but not yet available.
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</p>
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</subsection>
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<subsection name="Security">
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<p>
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<strong>How do I secure DavMail connections ?</strong>
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</p>
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<p>Communication between DavMail and you Exchange server is secured by default as long as you access
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OWA over HTTPS.
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</p>
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<p>Communication between the messaging client and DavMail is
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<em>not</em>
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secured by default. This is not an issue in standalone mode as all communication is local, but you
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may want
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to improve this in server (shared) mode.
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</p>
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<p>This is quite simple: you just need to get a server certificate in PKCS12 or JKS format and add it in
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the key store section in DavMail settings, see <a href="gettingstarted.html">Getting started</a>.
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You need to choose the key store type in davmail.ssl.keystoreType: PKCS12 for .p12 file and JKS for
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java generated key stores. Then set the full path to your certificate file in
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davmail.ssl.keystoreFile
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and the certificate file password in davmail.ssl.keystorePass. You may also have a key password in
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addition
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to the file password, specify it in davmail.ssl.keyPass. This will switch all DavMail services to
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SSL mode: POP3S/IMAPS/SMTPS/HTTPS/LDAPS.
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2010-01-20 17:24:45 -05:00
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</p>
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<p>
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<strong>Are my credentials safe ?</strong>
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</p>
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<p>DavMail does not store Exchange username and password, they are provided by the messaging client over
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IMAP, HTTP, POP, SMTP or LDAP
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</p>
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2010-01-20 17:01:36 -05:00
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</subsection>
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2009-08-07 06:26:29 -04:00
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<subsection name="Caldav (calendar)">
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2009-01-18 17:54:05 -05:00
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<p>
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<strong>How do I detect errors in Thunderbird/Lightning calendar ?</strong>
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</p>
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<p>Unfortunately, Lightning does not provide much feedback of what is going
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on. To detect errors at this level, you may activate calendar log settings
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under Tools/Options/Advanced:
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</p>
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<source>calendar.debug.log=true
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calendar.debug.log.verbose=true
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2009-12-25 12:51:51 -05:00
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</source>
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2009-01-18 17:54:05 -05:00
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<p>
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2009-03-13 11:28:12 -04:00
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<strong>Invalid notifications</strong>
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</p>
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2009-03-13 11:28:12 -04:00
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<p>Lightning 0.9 mail notifications are broken, activate
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Caldav notifications to outbox instead:
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2009-01-18 17:54:05 -05:00
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</p>
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<p>Check the following parameter in Thunderbird, it should be set
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to true
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2009-01-18 17:54:05 -05:00
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</p>
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2009-03-13 11:28:12 -04:00
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<source>calendar.caldav.sched.enabled=true</source>
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2009-08-07 06:26:29 -04:00
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</subsection>
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2009-06-17 18:47:23 -04:00
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2010-04-09 04:18:06 -04:00
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<subsection name="Mail">
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<p>
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<strong>Timout errors during IMAP sync (broken pipe)</strong>
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</p>
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<p>If you Exchange server is too slow, you may get timeout errors during
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message fetch.
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</p>
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<p>To fix the problem in OSX Mail, go to your account setup under preferences.
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On the IMAP account having difficulty, go to the advanced tab. Where it says
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"keep copies for offline viewing", change it to "only messages I've read" or
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don't keep copies at all.
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</p>
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<p>Under Thunderbird, you can try to change IMAP timeout values
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(
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<code>mail.server.server<em>index</em>.timeout
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</code>
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and<code>mailnews.tcptimeout</code>)or avoid full
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mailbox sync: disable global search and indexer under advanced options and change
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Synchronization & Storage options under Account Settings.
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</p>
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2010-04-22 07:05:42 -04:00
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<p>
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<strong>Message deleted over IMAP still visible through OWA</strong>
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</p>
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<p>Message move does not exist in IMAP, thus the move is a delete followed by a create.
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And a delete is not immediate with IMAP: you need to EXPUNGE the folder to actually
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delete a message.
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</p>
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<p>A workaround with Thunderbird is to set the property
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<code>mail.imap.expunge_after_delete=true</code>
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</p>
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2010-04-09 04:18:06 -04:00
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</subsection>
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2009-08-07 06:26:29 -04:00
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<subsection name="Build">
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2009-06-17 18:47:23 -04:00
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<p>
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<strong>How to build DavMail ?</strong>
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</p>
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2009-12-25 12:51:51 -05:00
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<p>See
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<a href="build.html">Building DavMail from source</a>
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2009-06-17 18:47:23 -04:00
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</p>
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2009-08-07 06:26:29 -04:00
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</subsection>
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2009-01-17 10:02:42 -05:00
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</section>
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2009-01-18 17:54:05 -05:00
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</body>
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</document>
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